Exceptions and Special Cases for Refunds
At Kissing Bridge, we are dedicated to providing exceptional customer service and understanding your unique circumstances. While all our purchases are considered final, we recognize that life can be unpredictable, and there may be situations where you need assistance.
We want to assure you that we consider exceptional cases or scenarios that fall within specific criteria. These cases are handled on a case-by-case basis, focusing on strong reasons backed by documentation. However, we do not publicly disclose these exceptions.
Our commitment is to adhere to the purchase conditions, which state that all sales are final and cannot be canceled or refunded. In most instances, we aim to find a solution by offering to change the date of your reservation, with a corresponding change fee of $20 per ticket, plus any additional fees for the new date. This approach not only helps you but also supports our partners in maintaining a successful operation.
If you find yourself in a situation that you believe warrants an exception, we are here to assist you. When you contact our customer support, we may ask for the reason for your request, as we consider exceptions for strong reasons supported by documentation. Please note that vague or general reasons will not qualify for exceptions.
We want to ensure that our policies remain fair, accommodating, and in line with the purchase conditions that are clearly communicated during the reservation process. While we do not disclose specific exceptional cases, our goal is to handle your unique situation with care and empathy.
Additionally, for added peace of mind, you have the option to purchase insurance during the reservation process, which can help cover specific reasons for cancellations. You will find this insurance add-on in the purchase path.
We appreciate your understanding and cooperation in following our policies. Our commitment is to provide you with the best possible experience and solutions that align with our terms and conditions.
If you have any questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help and support you through any exceptional situations you may encounter.
Help Center | Back | Online Store | Website